Privacy &
User Agreement

Platform User Agreement — Introduction

This agreement is entered into between the user (hereinafter “you”) and our platform (hereinafter “we” or “us”) concerning the products and services we provide, including our website and the online and game services we currently offer or may offer in the future (collectively, the “Products and Services”).

By obtaining and using our Products and Services, you are deemed to have read this agreement carefully, understood its contents, and agreed to comply with its provisions. To protect your rights and interests, please read the following provisions carefully before registering for or using our services. Once you register as a platform account member, you agree to comply with all the following provisions. These provisions may be amended from time to time; please review them regularly.

1. Services

1. The specific online services we provide depend on actual circumstances and may include forums (BBS), chat rooms, email, and posting personal comments. We reserve the right to change, suspend, or terminate some or all online services at any time.
2. We may charge some users for certain online services. Any such charges will be clearly indicated on the relevant pages. If you do not agree to pay the charges, you may choose not to use those services.
3. You understand that we provide only the online services. You are responsible for obtaining all necessary equipment, such as computers and modems, and for paying all related costs, including telephone and internet access charges.
4. You must use properly licensed software to access the online services.

2. Registration Information

2.1 Providing personal registration information

1. When applying for a platform account, you must provide current, detailed, and accurate personal information.
2. The personal information you provide will be used to distinguish you from other users.
3. We accept no responsibility if we are unable to provide or continue providing Products and Services because your registration information is inaccurate, has changed without being updated, or is misleading.

2.2 Updating personal registration information

You may update or amend your registration information at any time through the membership services on our official website or other channels we announce.

2.3 Disclosure of personal information

To provide our Products and Services, you authorize us to disclose your registration information to third parties in a manner we consider appropriate. However, we will not publicly disclose personal information such as your name, address, mailing address, email address, account, or password except where:

1. You authorize us to disclose the information;
2. Disclosure is required by applicable laws or administrative regulations;
3. Disclosure is required by judicial or administrative authorities under legal procedures;
4. Disclosure is necessary to protect our intellectual property or other property rights and interests; or
5. Disclosure is necessary in an emergency to protect the personal safety of other users or the public.

We will use commercially reasonable measures to protect your personal information. We will use generally available security technologies and procedures to help prevent unauthorized access, use, or disclosure. We are not responsible for the loss of your account or disclosure of your personal information where it is not caused by our negligence.

3. Account and Password

This section concerns the account and password created upon successful registration. Your account identifier cannot be changed after registration, but your password may be changed through our services. You are fully responsible for safeguarding your account and password and for all actions taken using them. Do not transfer or lend your account or password to others. We are not responsible for unauthorized use or resulting consequences caused by your failure to safeguard them or by other personal actions.

4. Your Rights

1. You may use our Products and Services in accordance with this agreement and other rules we publish and update from time to time.
2. While using our Products and Services, you may monitor whether we and our staff provide them in accordance with our published standards. You may also provide comments and suggestions at any time.
3. If you disagree with this agreement or subsequent changes, or are dissatisfied with our Products and Services, you may stop using them. If you choose to stop, we will no longer have obligations or responsibilities toward you.

5. Your Obligations

1. You agree to use our Products and Services under this agreement and other rules as published, changed, or amended from time to time. You must not use improper or unfair means to use our Products and Services or participate in our activities.
2. You must not interfere with the normal provision of our Products and Services, including by:
   1. Attacking, intruding into, or overloading our website servers;
   2. Cracking or modifying our game software;
   3. Attacking, intruding into, or overloading our game servers or server-side programs;
   4. Creating, using, publishing, or distributing tools or programs that undermine fair play, including cheats;
   5. Exploiting software vulnerabilities or bugs to disrupt normal gameplay, or spreading information about those vulnerabilities or bugs; or
   6. Unreasonably interfering with or obstructing others’ use of our Products and Services.
3. You must safeguard your account and password and bear the consequences of any disclosure attributable to you.
4. You may use our Products and Services only as an individual, and may not use them for commercial purposes, sales, or other commercial activities.
5. You are responsible for all activities and events under your account. You must comply with laws and regulations on internet information publication, as well as generally applicable standards of online ethics and etiquette. You are responsible for the information you publish. In particular, you must not publish content that:
   1. Opposes the fundamental principles established by the Constitution;
   2. Endangers national security, discloses state secrets, subverts state power, or undermines national unity;
   3. Harms national honor or interests;
   4. Incites ethnic hatred or discrimination, or undermines ethnic unity;
   5. Undermines national religious policies or promotes cults or feudal superstition;
   6. Spreads rumors, disrupts social order, or undermines social stability;
   7. Disseminates obscenity, pornography, gambling, violence, murder, terrorism, or incitement to crime;
   8. Insults or defames others or infringes their lawful rights and interests;
   9. Contains other material prohibited by laws or administrative regulations;
   10. Infringes any third party’s intellectual property, copyright, or public or private rights; or
   11. Violates public morals or customary standards.
6. Your game account name, character names, and forum nicknames associated with our products must not contain any content prohibited under Section 5.5.

6. Privacy Protection

1. Protecting users’ privacy, particularly that of minors, is a fundamental policy. If parents or guardians wish a minor, especially a child under ten, to use the service, registration must be made in the parent’s or guardian’s name. As the legal guardian, they must assess whether the service is suitable for the minor. We undertake not to publicly disclose or provide third parties with users’ registration information or non-public content stored while using the online services, subject to the exception reference stated as “5.2” in the source agreement and the following circumstances:
   1. The user has given prior express authorization;
   2. Disclosure is required by applicable laws and regulations;
   3. Disclosure is required by the relevant government authorities;
   4. Disclosure is necessary to protect the public interest; or
   5. Disclosure is necessary to protect our lawful rights and interests.
2. We may cooperate with third parties to provide related online services. If a third party agrees to assume equivalent responsibilities for protecting user privacy, we may provide that party with users’ registration information and related information.
3. Without disclosing individual users’ private information, we may technically analyze the entire user database and make commercial use of the analyzed and organized database. Despite our efforts to protect privacy, we cannot guarantee that existing security measures will prevent every form of loss of users’ technical information or other information.

7. Disclaimer

1. The platform account provider does not guarantee that:
   1. The service will meet your requirements; or
   2. The service will be uninterrupted, timely, secure, reliable, or error-free.
2. You expressly agree that your use of online services is entirely at your own risk and that you bear all resulting consequences. We accept no responsibility to users for those consequences.

8. Service Changes, Suspension, or Termination

1. Where online services must be suspended for system maintenance or upgrades, we will give advance notice where possible.
2. We may suspend or terminate online services under this agreement at any time without notice if:
   1. The personal information you provide is untrue; or
   2. You violate the rules of use set out in this agreement.
3. In addition, we reserve the right to suspend or terminate some or all online services at any time without prior notice. We are not liable to you or any third party for losses resulting from service suspension or termination.
4. If you do not use your platform account during the first month after registration, or for six consecutive months, including logging into a game or website or adding credit, the account will not be retained by the system.
5. For operational reasons, the platform may discontinue certain games and transfer users to other games. Players may choose any game on the platform. Advance notice will be given where possible.

9. Virtual Items in Online Games

Ownership of all virtual items in the game, including gold, silver, items, and equipment, belongs to us. Users may only hold the right to use virtual items in accordance with the law and game rules. Once a user purchases the right to use a virtual item, consumption is deemed to have begun, and the user may not request the return of that virtual item for any reason.

We oppose private offline trading between players. Offline trading of in-game currency, items, equipment, and other virtual items is prohibited. The platform will not handle problems arising from such private transactions; players bear responsibility themselves.

10. Character Deletion

We may delete a character you create and all its records in the following circumstances:

1. The registered character has not met certain game requirements, has no available game points or game time in its associated game region, and has not been used to log in for a specified period.
2. You delete the character yourself and do not restore it within a specified period after deletion.

For the specific character deletion conditions for each product, consult that product’s rules or the relevant official website.

11. Service Interruption, Suspension, and Changes

We may interrupt, suspend, or change our services in any of the following circumstances, and are not liable for resulting trouble, inconvenience, or losses:

1. Scheduled inspections, construction, or hardware and software updates requiring temporary suspension. We will complete repairs and maintenance as soon as possible.
2. Damage of any kind prevents servers from operating normally.
3. Network connection problems or other circumstances obstruct players’ internet access to our servers.
4. Natural disasters or other force majeure events occur.
5. An emergency requires action to protect national security or the personal safety of other members or third parties.
6. Unexpected failures occur in software, hardware, or electronic communications equipment.

12. Transfer of Personal Information and Changes to Gameplay

We will endeavor to continue providing our Products and Services, but may discontinue them or change how a game is played. If we discontinue or change our Products and Services, we will notify you in advance and endeavor to find a suitable replacement provider or method of continuing service.

In these circumstances, we may transfer your personal information, including account and password information and other personal data, to the party continuing the service. We may also permanently archive the original information as necessary to introduce new gameplay. You agree that we may make these transfers and changes and that, once they are completed, we will no longer have obligations or responsibilities regarding your original information.

We do not guarantee that a suitable replacement provider or service method will be found, or that a replacement provider’s Products and Services or changes to gameplay will meet your requirements.

13. Fee Policies

We may determine the fees and payment methods for our Products and Services. Fees and payment methods may differ between products and services or between different stages of a product or service. We may revise our fee policies from time to time. Information about charges, fee schedules, payment methods, purchasing methods, and other fee policies will be displayed prominently on the relevant product or service pages.

For paid Products and Services, you must purchase them in accordance with our fee policies. If you do not do so, we may immediately stop providing the relevant Products and Services to you.

14. Game Version Updates

To expand and enrich game content, we may update, adjust, or change any in-game functions from time to time. After an update, all in-game operations, content, and settings are subject to the announcements and settings within the game.

15. Limited Warranties and Limitation of Liability

We provide only the following limited warranties for our Products and Services. These replace any other express or implied warranties in documentation, packaging, or other materials, if any.

We provide the relevant products, software, programs, and support services “as is, with all faults,” and warrant only that:

1. Our Products and Services will substantially meet our officially published requirements;
2. The relevant Products and Services will substantially conform to our officially published service commitments; and
3. We will use commercially reasonable efforts to resolve problems encountered when providing our Products and Services.

To the maximum extent permitted by applicable law, we expressly disclaim all other express or implied warranties and liabilities, including implied warranties of merchantability, fitness for purpose, reliability, accuracy, completeness, freedom from viruses, and freedom from errors.

To the maximum extent permitted by applicable law, we do not warrant that our Products and Services will meet your requirements or remain uninterrupted. We give no warranty regarding timeliness, security, the occurrence of errors, or whether information will be transmitted accurately, promptly, or successfully.

To the maximum extent permitted by applicable law, we are not liable for incidental, indirect, special, or consequential damages or claims arising from your use of, or otherwise relating to, our Products and Services. This includes damages arising from personal injury, disclosure of private information, failure to perform duties including good faith or reasonable care, negligence, or any other monetary or other loss.

16. Game Management

16.1 Data transfers

If our game servers are merged, we may transfer users’ character records to our other game servers.

16.2 Platform account user rules

1. Comply with national laws and regulations.
2. Do not modify, decrypt, or take any action affecting game programs or game network data packets.
3. Do not maliciously intrude into or attack servers, or otherwise disrupt normal online services.
4. Do not exploit bugs or third-party cheats to obtain money, duplicate equipment, rapidly accumulate experience, or otherwise undermine fair play or increase server load.
5. Do not publicly or privately spread exploitable game bugs. Report them to us immediately upon discovery.
6. Do not use character names containing personal attacks, obscenity, abuse, reactionary content, or content harmful to the game’s image, national interests, or public morals. Do not deliberately imitate Game Master names to disrupt normal services.
7. Do not maliciously flood public channels or otherwise disrupt normal gameplay.
8. For violations, a Game Master may issue warnings, force disconnection, impose confinement, change names, delete characters, or suspend accounts, depending on severity. Serious violations may result in legal action. The user bears consequences including loss of prepaid game credit resulting from violations.

16.3 Game Masters

1. “GM,” or “Game Master,” means an online administrator who maintains and manages order in the game’s virtual world.
2. GMs do not interfere with normal gameplay and will not request players’ personal information or passwords. They are not responsible for resolving private disputes between players or answering gameplay strategy questions.
3. Please respect, understand, and cooperate with GMs. Submit comments, complaints, or reports to the customer service center through the designated mailbox.

16.4 Virtual items

1. We do not recommend transactions that we have not approved involving real currency, prepaid cards, accounts, virtual currency, or virtual items. We are not responsible for disputes or consequences arising from them.
2. Remain vigilant against fraud. If personal negligence results in fraud involving your account, virtual items, prepaid cards, or other losses, we may provide assistance but are not responsible for compensation or recovery.
3. Except in the case of large-scale server disconnections, we are not responsible for character deletion, rollbacks, or the loss of virtual items or currency caused by individual circumstances such as local network problems or user actions.

16.5 Player-versus-player combat

Some areas of our games’ virtual worlds may include mandatory combat between players. By accepting this agreement, you accept these mandatory combat settings. Please make your choices carefully.

17. Assumption of Risk

You agree that you use our services voluntarily and at your own risk. This includes damage to you or your computer system, or loss of data, arising from running our service software or downloading games or materials from our official website.

Any consequences of errors caused by a player’s own actions are the player’s responsibility. We will not provide compensation of any kind for those consequences.

18. Indemnification

If your violation of this agreement or applicable laws causes damage or expenses to our parent company, subsidiaries, affiliates, related businesses, employees, agents, or other persons assisting in performance, you are responsible for compensating those damages and paying those expenses. This includes legal fees incurred in defending or pursuing claims and related settlements arising from your violation.

19. Company’s Right to Terminate

You must comply with this agreement and applicable laws and orders. We have the final right to determine whether you have violated this agreement. If we determine that you have violated this agreement or any law, we may immediately suspend, terminate, or delete your account and all related information, files, and records without prior notice, and cancel, suspend, or restrict your membership. In the event of system failures, bugs, program errors, or similar problems, we may restore game data to an earlier date to maintain game balance. You may not claim compensation or damages as a result.

To provide our Products and Services, we may maintain website servers, game servers, or related official websites regularly or from time to time. Maintenance may interrupt services without prior notice, and we are not liable for resulting interruptions.

You understand and agree that we are not liable for the full or partial interruption, temporary unavailability, or delay of our Products and Services caused by software or hardware failures, malfunctions, or operational errors involving us, our partners, or telecommunications networks. We are also not liable for suspension or interruption caused by unauthorized intrusion into our networks or game systems, or by tampering with, deleting, forging, or altering website or game information or data.

20. Advertising

Our online game software may display commercial advertisements or other promotional advertising. Such content is provided by advertisers or product and service providers; we provide only the medium for publication. Any purchase of goods or services through us or linked websites is a transaction solely between you and the relevant provider, and does not involve us.

21. Links to Third-Party Websites

While using our Products and Services, you may follow links to third-party websites. We do not control those websites and are not responsible for their content, links, changes, or updates. We provide these links for convenience only, and their inclusion does not imply our endorsement. You must review and comply with the third-party websites’ applicable rules.

22. Conflicts with Law

The interpretation, validity, and application of this agreement are governed by the laws of the People’s Republic of China. If any provision conflicts with the law, the law prevails.

23. Severability

If any provision of this agreement is wholly or partly invalid, the validity of the remaining provisions is not affected.

24. Amendments and Interpretation

In response to changes in our circumstances, those of users, and market conditions, we reserve the right to amend, add, or remove provisions of this agreement at any time. We will announce such changes on the homepage of our official website without giving individual notice. If you disagree with the changes, you may stop using our services. Your continued use constitutes agreement to and acceptance of all amended, added, or removed provisions, and you may not request compensation or damages as a result.

We reserve the final right to interpret this agreement, our Products and Services, and their related official websites.